Terms and Conditions
Effective January 1, 2026
R&C Arcadia Concrete Contractors, concretearcadia.com, hello@concretearcadia.com
Accepting these terms
These terms apply when you use this website or ask R&C Arcadia Concrete Contractors for an estimate or for work. By using the site or booking a job with us, you agree to them. If you don't agree, please don't use the site, and call us before you sign anything so we can talk it through.
When we do a job for you, we'll also give you a written agreement for that job. If the written agreement and these terms say different things, the written agreement controls for that job.
What we do
We're a concrete contractor based in Arcadia, CA. We build driveways, patios, sidewalks, steps, pool decks, garage floors, retaining walls, footings, foundations and other flatwork, which is the trade's word for flat slabs like driveways and patios. You can see the full list on our home page and read more about our crew on our About page.
What we show on this site is general information about the trade and the kinds of work we do. It isn't engineering advice or a promise about your particular job, because every property is different until we've seen it.
Estimates and pricing
We give free estimates at your property, and asking for one doesn't commit you to anything. An estimate is based on what we can see and measure on the day we visit, and it holds for the period written on it.
Some things only show up once the old concrete is out, such as soft or wet subgrade, which is the soil the slab sits on, buried debris, tree roots or old pipes. If we find something that changes the work or the price, we'll stop, show you what we found and agree on the change with you before we do the extra work.
Prices on your estimate cover the work and materials it lists. Anything you ask to add later, like a different finish, more area or extra steel, is a change, and we'll price it before we do it.
Scheduling, weather and cancellation
We'll give you a start date and an idea of how long the job runs, but concrete depends on weather. We may move a pour if rain is coming or if heat would make the surface set too fast, because pouring in the wrong conditions can leave a weak top that wears out early. If we need to reschedule, we'll tell you as soon as we know.
If you need to cancel or move your job, call us as early as you can. Once we've ordered concrete, steel or other materials, or booked equipment for your job, you may owe for those costs, and any cancellation charge will be spelled out in your written agreement.
Your part of the job
We ask you to give our crew clear access to the work area, move vehicles and belongings out of the way, and tell us about anything buried we can't see, such as sprinkler lines, private gas or electric lines, or septic parts. If you know where a property line sits, tell us, since you're in the best position to know.
New concrete needs time to cure, which is the wait while it hardens and gains strength, so please keep people, pets and vehicles off it until we say it's ready. Damage from early use isn't something we can be responsible for.
Payment terms
Your written agreement sets out what you pay and when, including any deposit, payments as the work moves along and the final payment at the end. We'll tell you which payment methods we accept before work starts.
If a payment is late, we may pause the work until it's settled, and we keep any rights California law gives contractors to be paid for work done. We'd much rather talk it over first, so call us if something comes up.
Our guarantee and what concrete does on its own
We're fully licensed and insured, and we guarantee your satisfaction on every job. If something about our work isn't right, call us and we'll come look at it. Any written workmanship warranty for your job, and how long it lasts, will be in your written agreement.
Concrete is a natural material, and some things are normal rather than defects. Fine hairline cracks can show up even on a well-built slab, which is why we cut control joints, lines that give the slab a place to crack where you won't notice it. Color and texture can also vary a little from pour to pour and from any sample.
Our guarantee doesn't cover damage from loads heavier than the slab was built for, ground movement, tree roots, water from grading or drains we didn't build, chemicals or misuse, or work done later by someone else. Apart from what we promise in writing, and to the extent the law allows, we don't give other warranties, stated or implied. Nothing in these terms takes away rights you have under California law that can't be waived.
Limits on our liability
To the extent the law allows, R&C Arcadia Concrete Contractors isn't liable for indirect or follow-on losses, such as lost use of your driveway, lost income or other costs beyond the work itself. For any claim about a job, our total liability is limited to the amount you paid us for that job.
We're also not responsible for how you use the general information on this website, or for delays caused by weather, material shortages or other things outside our control. These limits don't apply where California law says they can't.
Working out a disagreement
If you're unhappy with anything, call us first at (626) 254-4113. Most problems get fixed fastest by walking the job together, and we'll make a real effort to settle it with you directly.
If we can't work it out between us, we each agree to try mediation, a meeting with a neutral person who helps both sides reach a deal, before going to court. Either of us can still use small claims court for claims that qualify. Any court case will be heard in Los Angeles County, California.
Governing law
These terms and any work we do for you are governed by the laws of the State of California.
Changes to these terms
We may update these terms from time to time and will post the new version on this page. The terms in place when you sign your written agreement are the ones that apply to that job.
Questions about these terms
If you have a question about any of this, call us at (626) 254-4113 or send us a note through our Contact page. We're available Monday through Friday from 6 AM to 10 PM, and Saturday and Sunday from 8 AM to 10 PM, and we reply within 1 business day.