Privacy Policy
Effective January 1, 2026
R&C Arcadia Concrete Contractors, concretearcadia.com, hello@concretearcadia.com
Who we are and what this policy covers
R&C Arcadia Concrete Contractors is a concrete contractor in Arcadia, CA. This policy explains what information we collect when you use our website, call us or ask for an estimate, how we use it, how long we keep it and what you can ask us to do with it.
It applies to this website, starting from our home page, and to the information you send us through it. You can read more about who we are on our About page.
Information you give us
When you fill out our estimate or contact form, we collect what you type in. That usually means your name, phone number, email address, the address of the property and a description of the work, such as a driveway, patio or slab you want poured or repaired.
If you call us at (626) 254-4113 or email us, we keep the details you share so we can follow up on your job. We only ask for what we need to give you an estimate and do the work.
Our contact form is run by an outside form service, so the information you submit passes through that provider before it reaches us. That provider handles it under its own privacy terms.
Information collected automatically
Like most websites, ours may collect basic technical information when you visit. This can include your browser type, device type, the pages you look at, how long you stay and the site that sent you to us.
We may use analytics tools and cookies to gather this. Cookies are small files your browser stores so a site can recognize a returning visitor and count visits. We use this information in summary form to see which pages people find useful, not to identify you personally.
You can block or delete cookies in your browser settings. The site will still work if you do.
How we use your information
We use the information you give us to reply to your request, schedule a visit to your property, prepare your estimate, do the work and handle any follow-up after the job.
We use website data to keep the site working and to improve it. We don't sell your personal information, and we don't share it with anyone for their own advertising.
When we share information
We share information only when it's needed to run the business or do your job. That can include the services that host our website, run our contact form or provide our analytics, and suppliers or partners working on your project.
We may also share information if the law requires it, or to protect our rights, our crew or our customers.
How long we keep it
We keep estimate requests and customer records for as long as we need them to answer your request, complete and stand behind the work, and keep the business and tax records the law requires. When we no longer need them, we delete them or keep them in a form that no longer identifies you.
Website analytics data is kept for the period the analytics provider's settings allow.
Your choices and rights
You can ask us what personal information we have about you, ask us to correct it or ask us to delete it. We'll do that unless we have to keep something for legal or business record reasons, and we'll tell you if that's the case.
If you live in California, state privacy law may give you further rights, including the right to know what we collect and share, the right to delete or correct it and the right to opt out of its sale or sharing. We don't sell or share personal information in that way, and we won't treat you differently for using any of these rights.
To make a request, reach us through our Contact page or call (626) 254-4113. We may need to confirm who you are before we act on it.
Keeping your information safe
We take reasonable steps to protect the information you send us and limit who can see it. No website or email system is completely secure, so please don't send payment card numbers or other sensitive details through the form.
Children's privacy
Our website is meant for adults arranging work on a home or property. We don't knowingly collect information from children under 13, and if we learn that we have, we'll delete it.
Changes to this policy
We may update this policy when our website or the way we work changes. The current version will always be on this page.
How to raise a privacy concern
If you have a question about this policy or a concern about how we've handled your information, tell us and we'll look into it. Use the form on our Contact page or call R&C Arcadia Concrete Contractors at (626) 254-4113.
We answer calls Monday through Friday from 6 AM to 10 PM and Saturday and Sunday from 8 AM to 10 PM, and we reply to messages within 1 business day.